Last Updated: May 6, 2026

Elder IT Services is committed to ensuring that our website is accessible to everyone, including people with disabilities and older adults who may face unique challenges navigating digital technology. Accessibility is not an afterthought for us — it is central to our mission of making technology work for every person, regardless of age or ability.

We believe that everyone deserves equal access to information about our services, and we are actively working to ensure our website meets that standard.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including:

• Visual impairments (including low vision and color blindness)
• Hearing impairments
• Motor and mobility limitations
• Cognitive and learning differences

WCAG 2.1 Level AA is the widely recognized benchmark for accessible web design and is the standard we hold ourselves to.

In our ongoing effort to improve accessibility, we work to ensure that our website:

• Uses clear, plain-language content that is easy to read and understand
• Maintains sufficient color contrast between text and backgrounds
• Uses readable font sizes appropriate for older adults and those with low vision
• Provides text alternatives for non-text content where applicable
• Is navigable using a keyboard without requiring a mouse
• Is compatible with commonly used screen readers and assistive technologies
• Avoids flashing or strobing content that could trigger seizures
• Provides clear and consistent navigation throughout the site

While we strive to meet WCAG 2.1 Level AA on all pages of our website, some content or third-party tools linked from our site (such as our booking page, remote assistance software, or invoice portal) are provided by external services and may not fully meet this standard. We do not control the accessibility of third-party platforms but encourage those providers to prioritize accessibility in their own products.

If you encounter any accessibility barriers on our website or through our service tools, we want to know about it.

We welcome feedback from visitors and customers about the accessibility of our website. If you experience any difficulty accessing content, encounter a barrier, or have suggestions for improvement, please reach out to us through the contact form on our website.

When submitting feedback, it is helpful to include:

• The page or section of the website where you encountered the issue
• A brief description of the barrier or difficulty
• The assistive technology or browser you were using, if known

We aim to respond to all accessibility feedback within 5 business days and to address issues as promptly as reasonably possible.

If you are unable to access any part of our website due to a disability or accessibility barrier, we are happy to assist you through other means. You may reach us through our website contact form to request information or assistance in an alternative format. We are committed to ensuring that no one is excluded from our services because of a digital barrier.

Accessibility is an ongoing effort, not a one-time achievement. We are committed to:

• Regularly reviewing our website for accessibility issues
• Incorporating accessibility considerations whenever we add or update content
• Staying informed about evolving accessibility standards and best practices
• Acting on feedback we receive from users with disabilities

We understand that the people we serve — older adults navigating technology — may face unique accessibility needs. That understanding shapes how we design and maintain our digital presence.

We may update this Accessibility Policy from time to time to reflect improvements to our website or changes in accessibility standards. When we do, we will revise the “Last Updated” date at the top of this page.

To report an accessibility issue or request assistance, please use the feedback form found in the footer of our website.